Support

Frequently Asked Questions

Everything you need to know about BuddySOS — privacy, usage, and getting the most out of your group.

Is my location always on?

Only if you choose to share it — with the people you trust. BuddySOS uses always-on location sharing only for active groups with your approval. Your location is visible only to contacts you've linked with in real-time — and only during the event or group session you're part of. No public tracking. No background sharing outside your groups. You're in control at all times.

Can I use it outside festivals?

Absolutely. BuddySOS works at concerts, expos, sports events, and campus gatherings — anywhere you want to stay connected with your group.

Do I need strong signal for it to work?

BuddySOS is designed to handle low-signal conditions, but it does require some connectivity for alerts. We optimize for spotty festival Wi-Fi and crowded cell towers.

How does BuddySOS work?

Create a group, invite your friends, and share your live location during the event. If anyone needs help, they tap the SOS button to instantly alert the whole group with their exact location.

Is BuddySOS free?

Yes — BuddySOS is free to download and use on both iOS and Android. Core safety features like SOS alerts and group location sharing are included at no cost.

What happens when I press the SOS button?

Your entire group gets an instant notification with your real-time GPS location. They can see exactly where you are on the map and navigate directly to you.

Does BuddySOS work without cell service?

BuddySOS requires some form of connectivity — cellular data or Wi-Fi — to send alerts and share locations. In areas with zero signal, the app will queue your SOS and send it as soon as connectivity returns.

How is BuddySOS different from Find My Friends?

BuddySOS is purpose-built for events: one-tap SOS alerts, temporary event-scoped groups, and a live group map designed for chaotic festival environments. Find My Friends is a general location-sharing tool without safety-specific features.

Can event organizers see my location?

No. Your location is only shared with people in your private group. Event organizers and other attendees cannot see where you are unless you explicitly invite them to your group.

What data does BuddySOS collect?

We collect only what's needed to keep you safe: your location (shared only with your group), your account info, and crash/analytics data to improve the app. We never sell your data to third parties.

How do I set up a group for a festival?

Open the app, tap "Create Group," name it, and share the invite link with your friends. Everyone joins before the event and you're ready to go. Groups can be created for any event or occasion.

Does BuddySOS drain my battery?

We optimize battery usage with smart location polling that adjusts based on your activity. Most users see minimal battery impact over a full festival day. You can also adjust location sharing frequency in settings.

What festivals support BuddySOS?

BuddySOS works at any event — you don't need the festival to officially support it. Just create a group with your friends and go. We also partner with select events for enhanced on-site features.

Is BuddySOS available outside the US?

Yes — BuddySOS works in 90+ countries worldwide. As long as you have a data connection, you can use all features regardless of location.

How do I become a BuddySOS partner event?

Reach out through our Request a Demo form on the website. We work with event organizers to integrate BuddySOS features like attendee safety dashboards and on-site coordination tools.